These Terms of Service apply to orders for digital software placed through solidlicense.com.
Last updated: 13 October 2026
About these terms
By placing an order on solidlicense.com you agree to these terms. You can contact us at support@solidlicense.com or on WhatsApp at +44 7782 261993. Nothing in these terms affects your legal rights as a consumer.
Choose the correct product
Before you order, check the edition, version, operating system, duration, number of users or devices and the activation method shown on the product page. Usage rights depend on the specific offer, for example commercial, personal or educational use. If you are not sure that a license fits your intended use, ask us before you order. The software is also subject to the license terms of its publisher.
Placing an order
When you place an order, we contact you on WhatsApp or by email to confirm your details, such as the email address to activate. We may decline or cancel an order if a product is unavailable or the details are incorrect. If you have already paid in that case, we refund you in full.
Payment and activation
Prices are shown in US dollars. How and when you pay depends on the product:
- Autodesk products: we activate your email first and you pay after it works.
- SketchUp: you pay first, then we activate your email.
- Bluebeam Revu eXtreme 20: we send the serial number and product key first and you pay after it is activated.
- Other products: the product page tells you whether payment comes before or after activation.
You can pay by card, PayPal or bank transfer, using the payment details we send you.
Digital delivery and support
All products are digital, so nothing is shipped. Activation is usually completed within minutes once your details and, where required, your payment are confirmed. We send you the instructions by WhatsApp or email and provide support the same way.
Subscriptions and product notices
Some licenses are time-limited, for example the SketchUp licenses, which are 1-year subscriptions. Product pages show important limits, such as the fact that Bluebeam no longer sells or supports Revu 20. Please read them before you order.
Cancellations and refunds
If a product does not work, we refund the full amount you paid. You can request a refund within 1 month (30 days) of the day your product was delivered or activated. Full details are on our Returns and refunds page.
Privacy and external services
Our Privacy Policy and Cookie Policy explain how we handle information on this website. Payment services, WhatsApp and software publishers have their own terms when you use them.
Questions, complaints and changes
Send questions or complaints to support@solidlicense.com with your order reference. We may update these terms, and the date of the latest update is shown at the top of this page.